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Sound familiar?

  • Today: Requests arrive through the web, Instagram, WhatsApp and agencies, and some get lost.

    With Bespoke: Every lead enters the CRM with its source, its assigned agent and its reminders.

  • Today: Hotel systems don't understand that you rent the whole property.

    With Bespoke: Reservations by property, villa and room, with seasons and rate packages.

  • Today: Deposits and final payments are chased by email.

    With Bespoke: Online payment links in pesos or dollars, with the status of every payment in real time.

  • Today: Each trip's itinerary lives in a document nobody updates.

    With Bespoke: A day-by-day itinerary with stays, activities and transfers, ready to print.

Real case

A luxury hacienda and experience operator in the Riviera Maya that rents whole properties, weddings and tours.

They tried several hotel systems and none fit: they don't rent rooms, they rent entire haciendas and design every trip. Today every guest follows a single path:

  1. Request

    The request arrives from the website or any channel and enters the CRM with its source.

  2. Opportunity

    The agent quotes, and the automatic reply sends the price sheet in the guest's language.

  3. Reservation

    The itinerary is built day by day: property, rooms, activities and transfers.

  4. Payments

    Deposit and final payment through online payment links, in pesos or dollars.

  5. Stay

    The day's arrivals, departures and active stays, with the itinerary printed for each guest.

Since 2023

We built this platform to fit their operation, and they have run it every day since.

Today it brings together more than 18 haciendas, their leads, reservations and payments in a single system.

  • Lead CRM
  • Opportunities
  • Automatic replies
  • Reservations
  • Occupancy calendar
  • Seasons and packages
  • Online payments
  • Itineraries

Modules a hotel, a hacienda or a travel operator usually needs

Software adapts to your operation, not the other way around: these modules are the starting point, and we fit them to your workflows.

  • Lead CRM

    Leads from more than 20 channels: website, social media, WhatsApp, agencies and more.

  • Opportunities

    Follow-up with interactions, reminders and priority per agent.

  • Automatic replies

    Emails by product and language, with the price sheet attached as a PDF.

  • Properties

    Haciendas, villas and rooms, with their type and capacity.

  • Occupancy calendar

    Real-time availability to turn opportunities into reservations.

  • Reservations and itineraries

    Day-by-day stays, guests, rooms, activities and transfers.

  • Seasons and rate packages

    Rates by season, trip type and line item.

  • Weddings and events

    Weddings, celebrations and anniversaries as a product of their own.

  • Tours and activities

    Activities by category, with their suppliers and purchases.

  • Online payments

    Card payment links, in pesos or dollars, with the status in real time.

  • Charges and payments

    The folio of every reservation: charges, deposits and final payments.

  • Property expenses

    What it costs to run each property.

  • Travel agencies

    Agency and originating agent on every quote and reservation.

  • Guest profile

    Language, dietary needs, special requirements and notes.

  • Reports

    Sales, reservations and finances by period.

By the numbers

Experts in software for hospitality, haciendas and luxury travel

What we have already built and run for companies like yours.

  • 2023 Project start · in daily operation
  • +18 Haciendas in a single system
  • MXN · USD Online payments
  • +20 Lead channels

What you get today

To start faster and for less, we build your system on Hokkaido, our own platform (or from scratch, if you prefer): what every system needs (users, permissions, files, reports, notifications, security) is already built and tested. So your project goes entirely into what is only yours. First version in 4 to 6 weeks, at a fixed price.

What we build for you

Your operation

Your workflows, your rules, your reports. Designed with you, around how your team works.

  • Lead CRM
  • Opportunities
  • Automatic replies
  • Properties
  • Occupancy calendar
  • Reservations and itineraries
Already built and proven

The foundations

What every system needs, already in production. Pick a block to see what it includes.

  • Passkeys
  • Two-factor authentication
  • Idle lock
  • 365-day sign-in history
  • Group-based roles
  • Full isolation between companies

Hokkaido is an option, or we build from scratch to your specification. Explore the platform, the client portal and the service plan →

  • 4 to 6 weeks First version
  • Fixed price Per stage, no surprises
  • AI assistant On your own data

AI assistant

Ask your operation

Sales, reservations, operations and finance query the operation in plain language, right from the system.

  • Answers as you

    Same permissions: each area only sees its own data.

  • Never changes your data on its own

    It proposes changes and you confirm them.

  • Totals and Excel in seconds

    Tables and reports in seconds, ready to download.

  • With budgets and limits

    Each company sees its monthly usage.

Assistant Example

Which wedding requests are still unanswered this week?

3 wedding requests are unanswered this week:

RequestSourceAgentDays
SOL-2041WebsiteAndrea3
SOL-2044InstagramLuis2
SOL-2047AgencyAndrea1

Which properties are free from December 12 to 19?

3 properties are free from December 12 to 19:

PropertyCapacitySeasonal rate
Hacienda A16 guestsUSD 3,200
Hacienda B24 guestsUSD 5,000
Villa del Mar8 guestsMXN 48,000

Which deposits are still pending payment?

3 deposits are pending payment:

ReservationGuestAmountDue
RES-1187Martín familyUSD 6,000Friday 6
RES-1192Wedding AMXN 85,000Monday 9
RES-1199Wedding BUSD 4,500Thursday 12
Download Excel

Send the deposit payment link to the Martín family.

I built the payment link from the reservation data. It is sent when you confirm.

Payment link · Martín family deposit

USD 6,000 · Reservation deposit · Due Friday

Client portal

Your whole project, in one portal

Every client has a private portal with us, with their own user, passkeys and two-factor authentication.

  • Help desk

    Tickets with priority and follow-up.

  • Uptime and monitoring

    Your platform's status and incidents from the last 90 days.

  • Deliveries

    Source code and documentation for every stage, downloadable. The system is yours.

  • Guides, videos and backups

    Your team's training by chapter, technical and user guides, and your backups in plain sight.

  • Quotes and their status

    Every proposal, its scope and its status, in one place.

  • Service plan with a measurable SLA

    First response in under 4 business hours, 99.5% availability, compliance visible every month.

Method

How we put your operation in order

  1. 01 Digitize

    Every piece of data is captured once, in the system, not in Excel or WhatsApp.

  2. 02 Standardize

    One flow and the same rules for every area, with clear owners.

  3. 03 Optimize

    With the information in plain sight, we remove steps and bottlenecks.

  4. 04 Automate

    Alerts, reports and AI assistants take over the repetitive work.

Let's optimize your operation

Add value to your business with a system built to your measure.

Message us on WhatsApp
Let's talk about your operation

Get in touch

Message us on WhatsApp, call us or email us, and we'll set up a free, no-commitment 30-minute video call.

Chat with us now
call us

Sales line by phone, Monday to Friday, 9:00 to 18:00 Mexico City time. Client support according to your service plan.

+52 55 6500 0520

email us

Tell us about your project. You'll get a reply within 24 hours

hola@bespokecode.mx